betjb's Privacy Policy

betjb ("we", "us", or "the platform") operates a safe and reliable online sports betting and casino service for users in Bangladesh. We place the highest importance on your privacy and are committed to protecting your personal information. This privacy policy ("policy") explains what information we collect about you when you use the betjb website or related services, how we use it, and the circumstances under which we may share it with third parties.

Before reading this policy, please note: continuing to use betjb services will be considered as your agreement to the terms described below. If you have any questions, you are welcome to contact us directly.

We collect various types of information when you open an account on the betjb platform, use our services, and complete financial transactions. This information falls into two main categories — information you provide directly, and information collected automatically.

1.1 — Information You Provide Directly

When you provide information yourself, the following may be included:

• Full name, date of birth, and national ID details (for age verification)
• Mobile number and email address
• Payment account details — bKash, Nagad, Rocket, or Upay number
• Password provided when creating an account (stored in encrypted form)
• Information and messages provided when contacting the support team

1.2 — Information Collected Automatically

Some information is collected automatically while you browse the betjb platform:

• IP address and device type (mobile, tablet, or desktop)
• Browser type and version
• Page visit times, session duration, and navigation patterns
• Information collected through cookies and similar tracking technologies

betjb uses your information only for legitimate and necessary purposes. We do not sell your personal information to third parties for commercial purposes or for profit.

2.1 — For Operating the Service

• Creating and managing accounts and verifying logins
• Processing financial transactions — deposits and withdrawals
• Activating bonuses and promotional offers
• Keeping records of gaming history and transactions
• Providing assistance through 24/7 live chat and email support

2.2 — To Ensure Security and Compliance

• Identity verification and age confirmation (21+ age requirement)
• Preventing fraud, money laundering, and illegal activity
• Detecting multiple accounts or improper activity
• Monitoring platform security and preventing cyber threats

2.3 — For Platform Improvement

• Analyzing user experience and improving service quality
• Monitoring usage patterns to ensure responsible gaming
• Identifying and resolving technical issues

betjb does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

3.1 — Service Provider Partners

To complete payment processing, we work with mobile financial services such as bKash, Nagad, Rocket, and Upay. These organisations receive only the minimum information needed to complete a transaction and are governed by their own privacy policies.

3.2 — Legal Obligations

If disclosure of information is required by a valid court order, a proper request from a law enforcement agency, or any other legal obligation, betjb will do so in compliance with applicable law.

3.3 — Fraud Prevention

To maintain platform security and prevent financial fraud, betjb may share limited information with security partners. In such cases, protecting users' interests is always the priority.

The betjb website uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored in your browser.

4.1 — Types of Cookies

• Essential cookies: Without these the platform cannot function properly — login sessions, security tokens, and so on.
• Functional cookies: Help remember your preferred language, payment method, and other settings.
• Analytical cookies: Used to understand how users interact with the platform, helping to improve service quality.

4.2 — Cookie Controls

You can control or disable cookies at any time through your browser settings. However, disabling essential cookies may limit some core features of betjb. The method for managing cookies varies by browser, but the option is generally found under the "Privacy" section in the settings menu.

betjb maintains industry-standard security measures to protect your information. The key elements of our security framework are described below:

betjb retains your personal information only for as long as it is needed. The retention policy for different types of information is described below:

• Account information: Retained for as long as your account is active and for the legally required period after it is closed.
• Financial transaction records: Retained for a defined period for the purpose of resolving financial disputes and auditing.
• Support conversations: Retained for a set period to ensure issues are resolved and service quality is maintained.
• Cookies and session data: Automatically deleted after a session ends or when cookies expire.

When an account closure is requested, betjb follows the appropriate process to delete or anonymize the data, though some information may need to be retained for a defined period due to legal obligations.

betjb believes you should have full control over your own information. Your main rights are listed below:

7.1 — Right to Access

You can request at any time to know what information betjb holds about you. We will provide this information within a reasonable timeframe.

7.2 — Right to Correction

If any of your information is incorrect, you can request that it be corrected. Some information can be corrected directly from your account settings; for other cases you can contact the support team.

7.3 — Right to Deletion

In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations, financial record requirements, or the need to resolve disputes.

7.4 — Right to Withdraw Consent

If you do not wish to receive marketing communications, you can withdraw your consent at any time. However, necessary service messages (transaction confirmations, security alerts) will continue to be sent.

betjb is strictly a platform operated for users aged 21 and above. We do not knowingly collect or process the information of any person under the age of 21.

Age is verified at the time of account creation. If we have evidence that a minor has created an account, we will immediately close that account and delete the associated information.

If you believe a minor is using betjb, please contact us — we will take prompt action.

The betjb platform integrates with third-party services, particularly for payment processing. Payment providers such as bKash, Nagad, Rocket, and Upay are governed by their own privacy policies.

betjb is responsible only for information collected within this platform. How your information is handled on third-party websites or services is governed by their own privacy policies, and betjb bears no responsibility for that.

betjb may update this privacy policy periodically as needed. The content of the policy may change as a result of service improvements, the addition of new technologies, or legal changes.

For any significant changes, betjb will make an effort to notify you through a notice published on the platform or via email. Continuing to use the platform after a change has been made will be considered as your agreement to the updated policy.

It is therefore recommended that you revisit this page regularly.

If you have any questions, comments, or complaints about this privacy policy, or if you have any requests regarding your information, the betjb support team is always here for you.